Frequently Asked Questions

Find answers to common questions about our services.

How to Order

How do I place an order?
  1. Select a Category (e.g., Facebook, Instagram, TikTok...)
  2. Choose the Service you need (likes, followers, views...)
  3. Enter the Link to the post/profile you want to boost
  4. Enter the Quantity
  5. Enter your Email for order tracking
  6. Click Place Order and proceed to payment
No, you can order as a guest without creating an account. Just provide your email to track your order. However, creating an account gives you access to order history and dashboard.
Use the full URL of the post or profile. For example:
  • Facebook: https://facebook.com/username or post URL
  • Instagram: https://instagram.com/username or post URL
  • TikTok: https://tiktok.com/@username or video URL
  • YouTube: full video or channel URL
Make sure the profile/post is public.

Payment

What payment methods are available?
We currently accept:
  • Bank Transfer — Vietnamese bank accounts with QR code for quick transfer
  • Cryptocurrency — Bitcoin, USDT, and other popular coins
More payment methods may be added in the future.
You have 30 minutes to complete the payment after placing your order. If payment is not received within this time, the order will be automatically cancelled.

Order Tracking

How do I track my order?
  1. Go to Track Order page
  2. Enter your Email and Tracking Code (sent to your email after payment)
  3. Click Find Order to view your order status
If you have an account, you can also view all orders from your Dashboard.

Processing Time

How long does it take to process an order?
Processing time varies by service:
  • Likes/Views: Usually starts within 0–30 minutes
  • Followers: May take 1–24 hours to start
  • Comments: Usually within 1–12 hours
Delivery speed depends on the quantity ordered and service provider availability.
  • Awaiting Payment — Order created, waiting for payment
  • Pending — Payment received, waiting to be sent to provider
  • Processing / In Progress — Order is being fulfilled
  • Completed — Order fully delivered
  • Partial — Only part of the order was delivered (partial refund may apply)
  • Cancelled — Order was cancelled (payment timeout or other reason)

Refunds

Can I get a refund?
Refunds are available in these cases:
  • Order was not processed by the provider
  • Order was marked as Partial — you get refunded for the undelivered portion
  • Service error on our side
Refunds are processed automatically to your account balance or original payment method.
Refunds are typically processed within 24–72 hours. Account balance refunds are instant. Bank transfer refunds may take 1–3 business days.